Terms Of Service
We build this set of service terms not for constraint, but for creating a transparent, warm and trustworthy shopping environment for every user who chooses our brand. We fully understand online shopping has invisible worries including commodity mismatch, schedule uncertainty and after-sales communication trouble, so all clauses are formulated with moderate threshold and humanized allowance space.
On Account Experience Management: We simplify registration and password-retrieval procedures to lower operation difficulty for users. We will not actively lock or restrict normal user accounts without verified abnormal transaction evidence. If users accidentally forget account login info, our support team will guide identity verification step by step patiently to help recover account access right.
On Order Humanized Adjustment: We allow reasonable order address, receiver remark and packing demand adjustment within pre-outbound period, considering users may change receiving plans temporarily in daily life. For users placing repeated mistaken orders, we provide one-stop order merge or order cancel assistance to reduce unnecessary operation steps.
On Tolerant After-Sales Communication: We listen to user shopping feedback patiently, and do not preset liability attribution during initial consultation. For ambiguous order abnormal situations, we will conduct joint verification combining warehouse footage and logistics records, instead of making unilateral judgment directly. We respect every user’s consumption feeling, and keep polite communication throughout all after-sales processing links.
Shared Mutual Reminder: Users are kindly suggested to save order confirmation mails, parcel receiving photos and chat records properly, which can accelerate problem solving efficiency once service divergence occurs. We grow together with users via mutual understanding and compliant cooperation.